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We will make every effort to resolve any complaints we receive as quickly as possible.
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The first step is to discuss your complaint with local staff or their manager.
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If the complaint cannot be resolved, you can send a written complaint to our Quality & Safety Department.
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The Quality & Safety Advisor will appoint someone to investigate the complaint and make a decision within 30 working days.
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If you are still not happy after this, you can ask Cope Foundation for an internal review. Or, you can request an independent review at any time by contacting the HSE or to the Ombudsman. See Cope Foundation Complaints Policy for contact details.
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